ticket_replies

Creates, updates, deletes, gets or lists a ticket_replies resource.

Overview

Name	ticket_replies
Type	Resource
Id	linode.support.ticket_replies

Fields

The following fields are returned by SELECT queries:

list

Returns a paginated list of support ticket replies.

Name	Datatype	Description
id	integer	Read-only The unique ID of this support ticket reply.
gravatar_id	string	Read-only The Gravatar ID of the user who created this reply. (example: 474a1b7373ae0be4132649e69c36ce30)
created	string (date-time)	Read-only When this ticket reply was created. (example: 2015-06-02T14:31:41)
created_by	string	Read-only The user who submitted this reply. (example: John Q. Linode)
description	string	Read-only The body of this support ticket reply. (example: Hello,\nI'm sorry to hear that you're having trouble resetting the root password of your Linode. Just to be sure, have you tried to follow the instructions here: https://techdocs.akamai.com/cloud-computing/docs/reset-the-root-password-on-a-compute-instance? If you have, please reply with any additional steps you've also taken.\nRegards,\nLinode Support Team)
from_linode	boolean	Read-only If true, this reply came from a Linode employee.

Methods

The following methods are available for this resource:

Name	Accessible by	Required Params	Optional Params	Description
list	select	ticketId	page, page_size	Returns a collection of replies to a support ticket on your account. Learn more... Learn more...
create	insert	ticketId, description		Adds a reply to an existing support ticket. Learn more... Learn more...

Parameters

Parameters can be passed in the WHERE clause of a query. Check the Methods section to see which parameters are required or optional for each operation.

Name	Datatype	Description
ticketId	string	The ID of the support ticket.
page	integer	The page of a collection to return.
page_size	integer	The number of items to return per page.

SELECT examples

list

Returns a collection of replies to a support ticket on your account.

Learn more...

Learn more...

SELECT
id,
gravatar_id,
created,
created_by,
description,
from_linode
FROM linode.support.ticket_replies
WHERE ticketId = '{{ ticketId }}' -- required
AND page = '{{ page }}'
AND page_size = '{{ page_size }}'
;

INSERT examples

create

Adds a reply to an existing support ticket.

Learn more...

Learn more...

INSERT INTO linode.support.ticket_replies (
description,
ticketId
)
SELECT 
'{{ description }}' /* required */,
'{{ ticketId }}'
RETURNING
id,
gravatar_id,
created,
created_by,
description,
from_linode
;

Manifest

# Description fields are for documentation purposes
- name: ticket_replies
props:
  - name: ticketId
    value: "{{ ticketId }}"
    description: Required parameter for the ticket_replies resource.
  - name: description
    value: "{{ description }}"
    description: |
      The content of your reply.